Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after your order has been confirmed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Australian Shipping
We ship Australia-wide.
Free shipping is available on Australian orders over $150 AUD.
Shipping times are estimates and may vary depending on your location, the shipping carrier, public holidays and other circumstances outside of our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your shipping details, please contact us at lotusdfg.co@gmail.com as soon as possible.
Once an order has been dispatched, we cannot guarantee that shipping details can be changed.
Lost or Delayed Parcels
If your tracking information shows an unusual delay or you believe your parcel may be lost, please contact us at lotusdfg.co@gmail.com and we will assist you with the delivery carrier where possible.
International Shipping
International shipping availability and rates will be displayed at checkout where available. International customers are responsible for any applicable customs duties, taxes or import fees charged by their country.
Contact Us
If you have any questions about your order or shipping, please contact:
Lotus
Melbourne, Victoria, Australia